Escalation Manager

Overview

Role focused on managing escalations and optimizing service processes.

Ideal candidate should have experience in escalation management and strong analytical skills.

Locations

• Italy

Requirements

• Experience in escalation or incident management
• Strong analytical and problem-solving skills
• Excellent communication skills

Responsibilities

• Lead escalation management
• Facilitate cross-team collaboration
• Support strategic projects
• Drive best practices
• Contribute to operational efficiency
• Data-driven monitoring

Benefits

• Remote work
• Dynamic team
• Growth opportunities
• Learning and development
• Corporate discounts