Customer Experience Agent

Overview

Role involves supporting customers and collaborating with internal teams to enhance service quality.

Ideal candidate should have a strong background in customer support and excellent communication skills.

Locations

• United States, New York
• United States, Colorado
• United States, California
• United States, Florida

Requirements

• Strong background in customer support
• Excellent verbal and written communication skills
• Ability to work on weekends

Responsibilities

• Support customers via phone, email, and chat
• Collaborate with internal teams
• Diagnose and resolve customer issues
• Maintain customer satisfaction
• Provide product feedback
• Learn the Ramp Platform
• Document and escalate issues
• Work in a fast-paced environment

Benefits

• 100% medical, dental & vision insurance
• 401k with employer match
• Flexible PTO
• Fertility HRA
• WFH stipend
• Wellness stipend
• Parental Leave
• Relocation support