Service Desk Analyst

Overview

Role focused on maintaining operational efficiency of Oracle systems through monitoring and support.

Ideal candidate should have strong technical skills and experience in Oracle systems, along with excellent communication abilities.

Locations

• Philippines
• Mexico

Requirements

• Technical skills at undergraduate level
• Fluent in English
• Practical experience in relevant field

Responsibilities

• First point of contact for customers
• Perform daily health checks
• Record incident data
• Escalate unresolved incidents
• Communicate incident progress
• Work in shifts
• Collaborate with team
• Monitor systems

Benefits

• Competitive employee benefits
• Flexibility to work from home
• Training and development opportunities
• Fun international environment