Retention Specialist Manager

Overview

Role focused on managing customer retention and leading support teams.

Ideal candidate has 5+ years of experience leading customer care teams in a fast-paced environment.

Locations

• United States

Requirements

• Bachelor's degree required
• 5+ years of experience leading customer care teams
• Strong leadership skills
• Experience in high-growth e-commerce or tech-driven company
• Excellent analytical and problem-solving abilities

Responsibilities

• Execute company goals focused on customer experience
• Coach and develop team members
• Report team performance with actionable steps
• Provide feedback for process improvement
• Manage customer escalations
• Engage in hiring activities
• Support new operational processes