Customer Service Training Specialist

Overview

Role focused on training and developing customer service teams for onboarding and continuous improvement.

Ideal candidate has 3+ years in training with a strong customer service background and a track record of continuous improvement.

Locations

• United States

Requirements

• Bachelor's Degree
• 3+ years in Training/Learning development
• Experience delivering training to various levels
• Proficiency in computer usage
• Willingness to work different shifts
• Ability to solve problems
• Balance and prioritize multiple tasks

Responsibilities

• Coordinate New Hire on-boarding
• Support New Hire Training
• Conduct quality audits
• Track new hire performance
• Implement new training modalities
• Schedule ongoing education sessions
• Support creation of training materials
• Seek skill development opportunities