Customer Service Representative, Retention Specialist

Overview

Retention Specialist responsible for delivering exceptional customer service in a remote setting.

Ideal candidate has 2+ years in customer service with strong communication skills and a customer-first mentality.

Locations

• United States

Requirements

• 2+ years in customer service
• Associate degree or greater
• Strong writing skills required
• Open availability for weekends and holidays
• Experience with web-based tools
• Detail-oriented and reliable
• Excellent communication skills
• Comfortable working from home

Responsibilities

• Provide best-in-class service
• Assist customers via chat, email, and social media
• Resolve real-time issues
• Multi-task while communicating
• Identify proactive solutions
• Build long-term customer relationships
• Maintain performance metrics

Benefits

• Competitive pay
• Monthly cash bonus
• Comprehensive benefits
• 401(k) savings program
• Generous discounts
• Paid training
• Flexible remote work
• Referral bonuses