Customer Care, Operations Support Lead, Voice of the Customer

Overview

Role responsible for analyzing customer feedback and driving process improvements.

Ideal candidate has strong problem-solving skills and excellent writing ability.

Locations

• United States

Requirements

• 3+ years experience in operations or customer experience
• Strong writing and analytical skills
• Experience with JIRA and Google Suite preferred

Responsibilities

• Manage VOC JIRAs
• Gather and analyze feedback
• Report VOC insights
• Create and manage VOC improvement projects
• Cross-functional collaboration
• Support business needs