Customer Success Manager

Overview

Role involves managing customer success and driving adoption in a blockchain environment.

Ideal candidate has 7+ years in Customer Success and experience in blockchain.

Locations

• United States
• Portugal

Requirements

• 7+ years in Customer Success
• 1+ years in Blockchain
• Experience in a start-up
• Experience with CRM tools
• Ability to manage customer relationships
• Strong analytical skills
• Ability to learn technical concepts

Responsibilities

• Manage strategic customers
• Drive customer adoption and satisfaction
• Onboard new customers
• Negotiate contracts
• Analyze customer situations
• Communicate resolution plans
• Perform QBRs
• Develop playbooks

Benefits

• Quarterly bonus
• Competitive benefits
• Flexible working environment