Customer Success Manager

Overview

Role focused on building relationships and guiding customers to success with the platform.

Ideal candidate has 2+ years in customer success or sales, strong communication skills, and is tech-savvy.

Locations

• United States

Requirements

• 2+ years in customer success or sales
• Strong communication skills
• Tech-savvy with various tools

Responsibilities

• Oversee customer lifecycle management
• Manage account renewals
• Conduct customer check-ins
• Collaborate with teams
• Create performance reports
• Lead training sessions
• Manage escalations
• Identify upsell opportunities

Benefits

• Mission-driven culture
• Transparency in communication
• Generous time off
• Internet stipend
• Latest tech for home office