Enterprise Services Manager

Overview

Role involves leading a team of Technical Account Managers to enhance customer experience and drive operational excellence.

Ideal candidate has 9+ years of experience with strong leadership and client management skills.

Locations

• Australia, New South Wales, Sydney

Requirements

• 9+ years of experience
• 3-5 years of client management experience
• 3-5 years of leadership experience
• MBA or advanced degree required

Responsibilities

• Lead a team of Technical Account Managers
• Manage team capacity and performance
• Hire, onboard, and train talent
• Provide coaching and mentorship
• Collaborate with cross-functional teams
• Communicate team impact to partners
• Maintain expert knowledge of Qualtrics products

Benefits

• Work life integration
• Wellness reimbursement
• Frequent office events
• Team outings
• Qualtrics Experience Program