Customer Support Specialist

Overview

Role focused on resolving complex financial and equity-related customer inquiries.

Ideal candidate has 2+ years in customer support with a strong grasp of financial and equity concepts.

Locations

• United States

Requirements

• 2+ years of customer support experience
• Technical aptitude for financial issues
• Strong communication skills
• Empathy under pressure

Responsibilities

• Resolve customer inquiries via email, phone, and chat
• Create personalized responses for customer requests
• Triage incoming requests and identify trends
• Report bugs to engineering and product teams
• Document assets for customer understanding

Benefits

• Competitive salary and equity
• Medical, Dental, and Vision insurance
• Unlimited PTO
• Parental leave
• Generous stipends for WFH
• 401(k) match (US)