Customer Success Manager

Overview

Role focused on building strategic relationships and driving customer success in a fast-paced environment.

Ideal candidate has 5+ years in customer success with strong relationship-building and analytical skills.

Locations

• United States, California, San Francisco

Requirements

• 5+ years in customer success
• Experience in startup/SaaS
• Exceptional communication skills
• Ability to manage complex relationships
• Solutions-oriented mindset

Responsibilities

• Build relationships with executives
• Analyze customer data for insights
• Identify and mitigate customer risks
• Gather customer feedback for R&D
• Conduct product training sessions
• Partner with cross-functional teams
• Lead team initiatives

Benefits

• Health insurance
• Unlimited PTO
• 401(k) Match