Customer Support Engineer

Overview

Role involves providing technical support and resolving customer issues in a SaaS environment.

Ideal candidate has 2-4 years of experience in technical support with strong problem-solving skills.

Locations

• LATAM

Requirements

• 2-4 years in technical support role
• Hands-on experience with backend and cloud systems
• Ability to translate technical issues into actionable steps

Responsibilities

• Partner with customers to resolve technical challenges
• Investigate escalated technical issues
• Collaborate with Engineering and Product teams
• Document and improve internal processes

Benefits

• Competitive salaries
• Company stock options
• Flexible schedule
• Biannual company paid off-sites