Delivery Solution Architect

Overview

Role involves troubleshooting and supporting B2B enterprise applications while ensuring customer satisfaction.

Ideal candidate has 4+ years of experience in enterprise applications with advanced Spark skills and strong communication abilities.

Locations

• United States

Requirements

• 4+ years experience in B2B enterprise applications
• Advanced skills in Spark
• Experience with DBT pipelines
• Strong production issue resolution experience
• Excellent verbal and written communication skills in English
• Bachelor's Degree in CS or Equivalent

Responsibilities

• Troubleshoot and resolve customer issues
• Assist with third-party integrations
• Reproduce customer bugs
• Provide best practices guidance
• Deliver proactive suggestions
• Participate in documentation maintenance
• Support customers via chat, email, and video conference
• Coach team members as needed

Benefits

• 99% employee health insurance
• 75% for dependents
• $200 monthly wellness stipend
• Flexible PTO
• $500 professional development reimbursement
• Company sponsored Long Term Disability and Life Insurance
• FSA/HSA
• End-to-end ownership of projects