Technical Support Manager

Overview

Role involves managing technical support and resolving customer escalations in a high-growth startup.

Ideal candidate has 8+ years in customer support with expertise in cloud data platforms and strong communication skills.

Locations

• India, Karnataka, Bengaluru

Requirements

• 8+ years in customer support
• Expertise in modern cloud data platforms
• Deep understanding of ETL processes
• Hands-on experience in performance tuning
• Knowledge of OAuth/OIDC, IAM, Git
• Experience with AWS, Azure, or GCP
• Strong communication skills
• Bachelor's degree in Computer Science

Responsibilities

• Manage and resolve support escalations
• Establish communication protocols
• Ensure customer satisfaction
• Create recovery plans
• Leverage data for improvement
• Participate in on-call rotations
• Troubleshoot complex customer issues
• Coordinate with engineering for resolutions

Benefits

• Great culture
• Fair equity awards
• Private medical insurance
• Flexible time off
• High learning opportunity
• End-to-end project ownership