Learning and Development Trainer

Overview

Role focused on designing and delivering training programs to enhance customer service and management practices.

Ideal candidate has 8+ years in training, with strong English language and management training experience.

This position is based in LATAM

Locations

• Mexico

Requirements

• 8+ years in training and development
• 3+ years in English language training
• 3+ years in management or customer service training

Responsibilities

• Design and deliver training programs
• Conduct coaching sessions
• Create SOPs for customer service
• Track KPIs for training outcomes
• Foster a customer-centric culture