Client Success Specialist

Overview

Role focused on onboarding and supporting clients in rehab therapy software.

Ideal candidate has a background in rehab therapy and customer-facing experience in SaaS.

Locations

• United States

Requirements

• Background in rehab therapy
• 0-2 years in customer-facing role
• Strong communication skills

Responsibilities

• Onboard and support clients
• Build client relationships
• Monitor client KPIs
• Identify upsell opportunities
• Collaborate with teams
• Respond to customer inquiries
• Assist with support ticket escalations
• Maintain accurate records

Benefits

• Competitive salary
• Flexible PTO
• Medical, dental, and vision insurance
• 401k
• Company paid disability and life insurance
• Company paid family and medical leave
• Discounted pet insurance
• Credits for fitness classes