Client Experience Manager

Overview

Role involves leading client support and enhancing customer experience in a B2B SaaS environment.

Ideal candidate should have experience as a Rehab Clinician and strong analytical skills.

Locations

• United States

Requirements

• Experience as a Rehab Clinician
• Highly analytical mindset
• Proficient in MS Excel
• Exceptional communication skills
• Bachelor's degree required

Responsibilities

• Assist clients via chat/email support
• Develop understanding of product offerings
• Promote customer satisfaction
• Support knowledge base updates
• Identify opportunities to enhance product features
• Participate in customer support queue
• Support engineering ticket creation
• Share user feedback with Product function

Benefits

• Competitive salaries
• Flexible PTO
• Medical, dental, and vision insurance
• Company paid disability and life insurance
• 401k
• Credits for fitness classes
• Remote/hybrid environment
• Potential equity compensation