Prompt Therapy Solutions Inc

Billing Tech Support Specialist (B2B SaaS)

Prompt Therapy Solutions Inc

Overview

Role involves assisting clients with billing software via email support.

Ideal candidate has 3+ years in tech support with a medical billing background.

24 usd / hourremotemidpermanentfull-timeEnglishcustomer support software

Locations

  • United States

Requirements

  • 3+ years in tech support
  • Medical billing background required
  • Proficient in MS Excel

Responsibilities

  • Respond to customer inquiries via email
  • Triage tickets and escalate as needed
  • Support engineering ticket creation
  • Develop understanding of product offerings
  • Promote customer satisfaction
  • Identify opportunities to enhance product features

Benefits

  • Competitive salaries
  • Flexible PTO
  • Medical, dental, and vision insurance benefits
  • Company paid disability and life insurance benefits
  • Company paid family and medical leave
  • Discounted pet insurance
  • 401k
  • Credits for fitness classes/gym memberships