Customer Success Associate

Overview

Role focused on building relationships and providing exceptional support to customers and partners.

Locations

• United States, California, Santa Monica

Requirements

• Customer service experience preferred
• Tech-savvy
• Excellent communication skills

Responsibilities

• Handle user support requests
• Act as first point of contact
• Diagnose and escalate support issues
• Advocate for users
• Identify trends to improve support
• Promote product usage

Benefits

• Equity/Stock options
• Medical/Dental/Vision coverage
• Transportation coverage
• Fully stocked snack bar
• Weekly catered lunches
• Company provided gear