Customer Service Team Lead

Overview

Role overseeing a team of customer support representatives to ensure exceptional service.

Locations

• United States, California, Santa Monica

Requirements

• Customer service experience required
• Team leadership experience required
• Tech-savvy
• Excellent communication skills required

Responsibilities

• Lead and motivate customer support team
• Handle complex customer inquiries
• Monitor team performance
• Identify process improvement opportunities
• Collaborate with other departments
• Analyze customer issues
• Promote product usage

Benefits

• Equity/Stock options
• Medical/Dental/Vision coverage
• Transportation coverage
• Fully stocked snack bar
• Weekly catered lunches
• Company provided gear
• Career development opportunities
• Fun work environment