Client Success Manager IV

Overview

Role focused on ensuring customer success and satisfaction with security services.

Ideal candidate has 4+ years in Client Success with strong leadership and process development skills.

Locations

• United States

Requirements

• 4+ years in Client Success for SIEM or MDR
• Proven ability to lead and mentor
• Experience with SIEM technology operations

Responsibilities

• Ensure customer satisfaction and retention
• Develop and maintain client relationships
• Facilitate meetings with clients
• Support management with training and documentation
• Identify additional revenue opportunities
• Create and maintain project plans

Benefits

• Health, Dental and Vision plans
• 401K plan
• Gym reimbursement
• Employee Assistance Program
• Life Insurance programs
• Peer training and mentoring