Customer Support Associate FTC

Overview

Role involves providing customer support and resolving member issues.

Ideal candidate should have strong communication skills and a customer-first approach.

Locations

• United Kingdom

Requirements

• Excellent written communication skills
• Experience with support platforms
• Detail-oriented
• Strong communicator
• Creative problem-solver
• Tech-savvy

Responsibilities

• Provide customer support via email and ticketing
• Escalate issues when necessary
• Organize multiple tickets and deadlines
• Collaborate with internal teams
• Contribute to support documentation
• Manage tickets using Intercom

Benefits

• Enhanced paid holiday
• Flexible hours
• Extensive tech gear kit