Junior Customer Support Specialist

Overview

Role involves addressing customer inquiries and enhancing customer experience in a remote setting.

Ideal candidate has 1-2 years of SaaS customer support experience and strong communication skills.

Candidates must be located in Central or South America

Locations

• Colombia
• Ecuador
• Argentina
• French Guiana
• United States
• Uruguay
• Bolivia
• Paraguay
• Canada
• Venezuela
• Brazil
• Guyana
• Mexico
• Suriname
• Chile
• Peru

Requirements

• 1-2 years customer support experience
• Excellent written and verbal English communication
• Attention to detail
• Customer experience focus
• Growth mentality
• Tech-savvy

Responsibilities

• Respond to customer inquiries
• Advise customers on software usage
• Track interactions in Salesforce
• Assist during trial periods
• Communicate product requests
• Support Customer Success Managers
• Contribute to knowledge base
• Conduct product demos

Benefits

• Unlimited PTO
• Annual company offsite
• Social time
• Equity for full-time roles