Junior Customer Support Specialist
Process Street
Overview
Role involves addressing customer inquiries and enhancing customer experience in a SaaS environment.
Ideal candidate has 1-2 years of customer support experience, excellent communication skills, and a focus on customer experience.
Candidates must be located in Central or South America
remotejuniorEnglishSalesforceIntercom
Locations
- Canada
- Colombia
- Venezuela
- Argentina
- United States
- Uruguay
- Panama
- Brazil
- Mexico
- Chile
- Peru
- Costa Rica
Requirements
- 1-2 years customer support experience
- Excellent written and verbal English communication
- Attention to detail
- Customer experience focus
- Growth mentality
- Tech-savvy
- Ability to work 9am-6pm EST
Responsibilities
- Respond to customer inquiries
- Advise customers on software usage
- Track interactions in Salesforce
- Assist during trial periods
- Communicate product requests
- Support Customer Success Managers
- Contribute to knowledge base
- Conduct product demos
Benefits
- Unlimited PTO
- Annual company offsite
- Social time
- Equity for all full-time roles
