Head of Family Experience

Overview

Role focused on enhancing family experience through effective communication and systems management.

Ideal candidate should have experience in lifecycle marketing and a strong commitment to family engagement.

Locations

• United States

Requirements

• Experience with lifecycle marketing tools
• Excellent communication skills
• Experience in people management
• Highly organized
• Commitment to Primer's mission

Responsibilities

• Manage family engagement channels
• Scale Front Office team
• Collect and operationalize parent feedback
• Collaborate on onboarding and product education
• Track and respond to family feedback
• Serve as escalation path for families
• Advocate for families in decision-making