Scale Customer Success Manager - East Coast

Overview

Role focused on managing customer success and engagement at scale.

Ideal candidate has 3+ years in Customer Success with strong analytical and communication skills.

Locations

• United States

Requirements

• 3+ years in Customer Success
• Experience in development tooling
• Bachelor's degree required

Responsibilities

• Manage a large portfolio of customers
• Design scalable success plans
• Monitor customer data for opportunities
• Collaborate with Sales and Renewals teams
• Engage customers through regular check-ins
• Embrace continuous improvement
• Act as customer advocates
• Lead cross-functional projects

Benefits

• Unlimited PTO
• Comprehensive medical, dental, and vision insurance
• Wellness program
• Home office reimbursement
• Meal stipend
• Training platform
• Donation-matching program