Technical Enterprise Customer Success Manager

Overview

Role involves managing enterprise customer success and driving value realization.

Ideal candidate has 8+ years of experience in managing enterprise customers with a strong technical foundation.

Only candidates from the San Francisco Bay Area, Boston, Bangalore, Hyderabad, and New York are considered

Locations

• United States, New York
• United States, Massachusetts
• United States, California
• India, Karnataka
• India, Telangana

Requirements

• 8+ years experience managing enterprise customers
• Strong technical foundation
• Proven experience in executive stakeholder engagement

Responsibilities

• Act as a strategic advisor to enterprise customers
• Lead onboarding experiences
• Guide customers through product features
• Conduct data-driven business reviews
• Build executive-level relationships
• Identify expansion opportunities
• Gather customer insights
• Manage multiple complex projects

Benefits

• Full medical coverage
• Flexible PTO
• Wellness reimbursement
• Monthly lunch stipend
• Team-building events
• Donation-matching program