Renewal Representative

Overview

Role focused on managing customer renewals in a SaaS environment.

Ideal candidate has 2+ years in renewals or customer success with strong communication skills.

Locations

• India, Karnataka, Bengaluru

Requirements

• 2+ years in renewals or customer success
• Experience managing high transaction volume
• Strong communication and negotiation skills

Responsibilities

• Manage renewal opportunities
• Engage customers for renewals
• Collaborate on complex renewals
• Identify upsell opportunities
• Prepare quotes and manage billing
• Track activity using CRM tools
• Contribute to process improvements

Benefits

• Full medical coverage
• Flexible PTO
• Wellness reimbursement
• Monthly lunch stipend
• Team-building events
• Donation-matching program