Customer Support Agent

Overview

Role involves assisting customers with inquiries and resolving issues effectively.

Ideal candidate should have 1-2 years of customer service experience and strong communication skills.

Locations

• Philippines

Requirements

• Fluency in English
• 1-2 years of customer service experience
• Strong analytical problem-solving abilities

Responsibilities

• Respond to customer inquiries
• Classify inquiries by severity
• Investigate and resolve inquiries
• Escalate issues as needed
• Provide timely updates to customers
• Participate in cross training
• Understand company mission and products