Technical Support Engineer, Tier 1

Overview

Role involves providing technical support and ensuring customer satisfaction on Poppulo's SaaS platform.

Ideal candidate has 4+ years in technical support with strong troubleshooting skills and a customer-focused mindset.

Locations

• India, Karnataka, Bengaluru

Requirements

• Degree in IT or equivalent experience
• 4 years in technical support
• Knowledge of Windows Server Administration
• Experience in OS troubleshooting
• Experience with Remote Support tools
• Customer-focused mindset

Responsibilities

• Provide technical support to customers
• Troubleshoot software issues
• Document problem-solving steps
• Collaborate with teammates
• Follow up on open issues
• Work flexible hours

Benefits

• Supportive team
• Opportunities for skill development
• Global customer base
• Flexible work hours