Manager, Customer Support

Overview

Manage and inspire a customer support team to deliver exceptional service.

Ideal candidate has 4+ years in Customer Support and 3+ years in a leadership role.

Locations

• United States

Requirements

• 4+ years in Customer Support
• 3+ years in Management
• Post-Secondary Degree or Diploma

Responsibilities

• Lead customer support team
• Manage day-to-day operations
• Provide coaching and mentoring
• Oversee process improvements
• Serve as escalation point for issues
• Collaborate with cross-functional teams
• Establish best practices
• Hire and train team members

Benefits

• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Employee Recognition