Operations Trainer

Overview

Role responsible for delivering virtual training and developing training content for operational functions.

Ideal candidate should have 2+ years of experience in customer service or claims processing, preferably in healthcare.

Locations

• United States

Requirements

• Bachelor's degree or equivalent
• Minimum 2 years in customer service or claims processing
• Experience with self-funded health plans and TPAs desirable

Responsibilities

• Design and deliver virtual training programs
• Train employees on claims systems and processes
• Identify training needs and develop curriculum
• Communicate training progress to leadership
• Create and maintain training materials
• Conduct training needs assessments
• Collaborate on policies and procedures
• Lead ongoing training initiatives

Benefits

• Comprehensive medical, dental, vision, and life insurance
• 401(k) with employer match
• Health Savings Account & Flexible Spending Accounts
• Paid time off and disability leave
• Employee Assistance Program