Product Support Specialist

Overview

Role involves providing customer support and troubleshooting for Podium's platform.

Ideal candidate has 2-3 years of SaaS support experience and familiarity with web technologies.

Locations

• Australia, Victoria, Melbourne

Requirements

• 2-3 years SaaS support experience
• Experience with multiple online software
• Ability to work independently
• Familiarity with web technologies
• Experience with support systems

Responsibilities

• Answer customer inquiries
• Deliver human-first experience
• Become expert in Podium products
• Maximise customer value
• Collaborate with departments
• Increase customer engagement