Technical Support Specialist

Overview

Role involves providing technical support and troubleshooting in a high-volume environment.

Ideal candidate has 1-2 years of experience with databases and strong communication skills.

Only candidates from North America are considered

Locations

• Canada, Ontario, Toronto
• United States, Ohio, Toronto

Requirements

• 1-2 years experience with databases
• Experience in diagnosing and troubleshooting software and hardware
• Education in technology or related field

Responsibilities

• Provide technical support
• Handle urgent escalations
• Troubleshoot software and hardware issues
• Communicate cross-functionally
• Document processes

Benefits

• Competitive salary
• Four weeks paid time off
• Unlimited wellness days
• Extended mental health coverage
• Stock options