Senior Technical Account Engineer
Plume
Overview
Technical role providing support to SMB customers and their technical teams.
Ideal candidate has strong client-facing technical experience and a passion for customer success.
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Locations
Requirements
BS/MS/PhD in Computer Science or related field Strong experience in client-facing technical role Experience with cloud applications and REST APIs
Responsibilities
Provide technical support to SMB customers Coordinate resolution of technical issues Participate in software design lifecycle Write clean, maintainable code Act as technical liaison with vendors Identify product enhancement opportunities Lead diagnosis and troubleshooting Collaborate on new feature development