Senior Incident Manager

Overview

Role involves managing incidents for production systems and optimizing incident processes.

Ideal candidate has 5+ years in incident management with strong ITIL knowledge and executive communication skills.

Locations

• United States

Requirements

• 5+ years in ITIL-based incident management
• Deep knowledge of ITIL frameworks
• Experience with ITSM platforms
• Broad understanding of cloud and network infrastructure
• Strong ability to define and track performance KPIs

Responsibilities

• Manage incidents for production systems
• Coordinate incident resolution
• Engage resources for major incidents
• Identify improvement opportunities
• Compile post-incident reports

Benefits

• 401k plan with company match
• Health, dental, vision insurance
• Life insurance
• Equity
• Bonus