Hardship Specialist

Overview

Role focused on managing financial hardship applications with empathy and compliance.

Ideal candidate has 2+ years in financial hardship roles and strong communication skills.

Locations

• Australia, South Australia, Adelaide

Requirements

• 2+ years in financial hardship or collections
• Knowledge of hardship regulations
• Strong communication and negotiation skills

Responsibilities

• Assess and manage hardship applications
• Engage with customers in financial difficulty
• Maintain accurate records of hardship applications

Benefits

• Flexible working
• Volunteer and study leave
• Monthly social events