Customer Support Specialist

Overview

Role focused on providing exceptional customer support through various communication channels.

Ideal candidate should be fluent in Arabic and English with prior customer service experience.

Locations

• Egypt, Cairo, Cairo
• Egypt, Alexandria, Alexandria

Requirements

• Fluency in Arabic and English required
• Prior customer service experience preferred
• Strong communication skills
• Proficiency in CRM systems
• Problem-solving skills
• Excellent organizational skills
• Availability for shift work

Responsibilities

• Respond to customer inquiries
• Assist with product and service questions
• Resolve complaints
• Maintain customer records
• Collaborate with departments
• Provide product information
• Follow up with customers
• Meet performance metrics