Senior Technical Account Manager

Overview

Role focused on managing customer accounts and ensuring service delivery in IT managed services.

Ideal candidate should have 5+ years of experience in IT account management and managing remote teams.

Locations

• United States

Requirements

• 5 years experience in IT account management
• Experience in large remote teams
• Ability to manage multiple projects

Responsibilities

• Manage customer accounts
• Ensure service delivery
• Identify customer satisfaction opportunities
• Serve as escalation point
• Coordinate with technical resources
• Manage annual renewals
• Produce internal and customer reports
• Manage project work