Business Analyst/Contact Center

Overview

Role involves supporting Department of Veterans Affairs contract work through Human Centered Design and product management.

Ideal candidate should have 4+ years of experience in software development and translating research into features.

Locations

• United States

Requirements

• Bachelor's degree required
• 5 years of experience
• Ability to obtain Public Trust clearance
• US Citizen

Responsibilities

• Optimize Salesforce and CRM platforms
• Provide technical support for patient engagement technologies
• Conduct user research and stakeholder engagement
• Create process and data flow diagrams
• Manage product backlog
• Communicate status, priorities, risks, and mitigation strategies
• Support product rollout including user acceptance testing
• Engage stakeholders across the product ecosystem

Benefits

• Paid Federal Holidays
• Health & Dental Insurance
• 401k with matching
• Paid vacation and sick leave
• Continuing education assistance
• Short Term/Long Term Disability & Life Insurance
• Employee Assistance Program