Global Support Engineer

Overview

Role involves providing remote support for TiDB/TiDB Cloud issues to ensure customer satisfaction.

Ideal candidate should have 2-5 years of experience in database support and strong problem-solving skills.

Locations

• Malaysia

Requirements

• Bachelor's degree in computer science or related field
• 2-5 years of experience in database technical support
• Proficiency in relational databases like MySQL/Oracle
• Familiarity with Linux/Unix operating systems
• Strong problem analysis and resolution skills

Responsibilities

• Provide remote assistance to customers
• Diagnose database issues
• Consult with engineers to resolve customer issues
• Monitor customer satisfaction
• Record key issues for product enhancement