VP, Customer Success Americas

Overview

Role overseeing customer success initiatives to ensure customer satisfaction and profitability.

Ideal candidate should have 10+ years of experience in customer success leadership with proven revenue achievement.

Locations

• United States

Requirements

• 10+ years in customer success leadership
• Proven revenue goal achievement
• Strong communication skills

Responsibilities

• Lead customer success department
• Develop and execute customer success strategies
• Manage customer relationships
• Recruit and onboard CS team members
• Measure and analyze CS initiatives
• Implement customer-first approach
• Cross-functional team management
• Support renewals and retention

Benefits

• Generous PTO
• Parental leave
• Progressive healthcare options
• Retirement programs
• Education reimbursement
• Commuter offset