Senior Cloud Engineer

Overview

Role involves managing support cases and administering cloud identity products.

Ideal candidate should have advanced certification or 2+ years experience with Ping products and strong analytical skills.

Locations

• United States

Requirements

• Advanced Certification or 2 years experience with Ping products
• Data analysis and correlation skills
• Complex System Analysis experience
• Root Cause Analysis skills
• Excellent understanding of IAM Security best practices
• Proficient understanding of change management

Responsibilities

• Manage support cases and service requests
• Monitor and administer Ping products
• Communicate with customers and teams
• Update processes and documentation
• Assist in diagnosing customer issues
• Participate in incidents and root cause analyses

Benefits

• Generous PTO
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Education Reimbursement
• Commuter Offset
• Competitive benefits
• Company bonding events