Senior Product Support Specialist

Overview

Role involves providing product support and troubleshooting for customers.

Ideal candidate has 4+ years in application support or technical support with a proactive attitude.

Candidates must reside in France or the UK

Locations

• United Kingdom
• France

Requirements

• 4+ years in application support or technical support
• Experience in SaaS or FP&A
• Strong project management skills

Responsibilities

• Help customers with product issues
• Conduct investigations
• Own support tickets
• Collaborate with product managers
• Lead process improvements
• Provide on-call support
• Guide junior team members
• Replicate and escalate bugs

Benefits

• Competitive package
• Stock options
• Health insurance
• Lunch vouchers
• Gym subscription
• Flexible working hours
• High-end equipment
• Remote-friendly environment