Product Support Specialist

Overview

Role focused on providing expert customer support and resolving product issues.

Ideal candidate should have experience in application support or technical support in the SaaS industry.

Locations

• Canada, Ontario, Toronto

Requirements

• Experience in application support or technical support
• Strong project management skills
• Excellent written and interpersonal skills

Responsibilities

• Provide expert assistance to customers
• Diagnose and resolve product issues
• Educate customers on product usage
• Develop processes with cross-functional partners
• Act as the voice of the customer
• Monitor customer health proactively
• Continuously learn and develop skills

Benefits

• Competitive compensation package
• Comprehensive benefits
• Generous time off and parental leave policies
• High-end equipment