Level 1 Support Technician

Overview

Role involves providing front-line support for Pico's infrastructure and client interactions.

Ideal candidate has 2+ years in customer support with a background in technology and finance.

Locations

• United Kingdom, England, London

Requirements

• 2+ years in customer facing role
• Third Level Degree in Computer Science or related
• Experience in financial industry support preferred

Responsibilities

• Monitor infrastructure and alert systems
• Record issues in CRM
• Provide first level problem determination
• Acknowledge and resolve client inquiries
• Engage Subject Matter Experts for issue resolution
• Interface with clients and vendors
• Generate statistics on issues
• Work as part of a global team for 24x7 support