Customer Support Associate - Consumer Billing

Overview

Role focused on managing billing operations and customer support for enterprise clients.

Ideal candidate should have 3+ years of billing support experience and extensive knowledge of the Stripe platform.

Locations

• United States

Requirements

• 3+ years in billing support
• Extensive experience with Stripe
• Strong background in chargeback management

Responsibilities

• Manage complex API billing inquiries
• Serve as primary contact for enterprise customers
• Process billing adjustments and refunds
• Investigate billing discrepancies
• Collaborate with engineering teams