Technical Support Engineer, SCA

Overview

Role involves providing technical support for Static Code Analysis products.

Ideal candidate has 3-4 years in technical support and experience with C/C++.

Locations

• India, Maharashtra, Pune

Requirements

• Bachelor's Degree required
• 3-4 years in Technical Customer Support
• 1-2 years with C/C++
• Experience with Salesforce, Jira
• Knowledge of Unix/Linux
• Strong troubleshooting skills

Responsibilities

• Resolve customer technical requests
• Develop technical expertise
• Document and escalate cases
• Create test environments
• Provide feedback for improvements