Technical Support Engineer, Components and JRebel

Overview

Role involves providing technical support for JRebel and Components products.

Ideal candidate should have 2+ years of technical support experience and strong communication skills.

Locations

• India, Maharashtra, Pune

Requirements

• Bachelor's degree or relevant experience
• 2+ years in technical support
• Strong communication skills
• Hands-on experience with Java
• Experience with development IDEs
• Knowledge of Linux & Windows OS

Responsibilities

• Provide technical support to end users
• Troubleshoot and replicate customer issues
• Create test environments
• Drive resolution of technical problems
• Maintain a positive attitude
• Be part of on-call rotation
• Advocate for customer needs
• Document and escalate tickets